To begin servicing a client program, you must learn their systems and their brand standards. Certification courses are unique to each client and provide the learner with critical knowledge related to the client systems and processes.
You are probably eager to get started but before you can see the opportunities that are currently available on the Partner Platform, you will need to complete an initial assessment through a third-party vendor that validates your skills; you will also have the opportunity to tell us what types of opportunities you are interested in.
Once the assessment is complete, you will see the Opportunity Announcements for available clients – with information on their corresponding certification courses – that are a best fit for your business based on your schedule, skills, interests, and experience.
To begin servicing a client program, you must learn their systems and their brand standards. To do this, you must enroll in and pass the certification course. Certification courses are unique to each client, 100% virtual, and provide the learner with critical knowledge related to the client systems and processes.
Because the Partner Platform opportunities require knowledge of specific client requirements, time spent in certification does not generate service revenue.
The second phase of a certification course (if required) allows the Agent to generate revenue while taking live calls. The specifics vary by client, but generally this phase allows the Agent to receive revenue when calls are taken (but not during in-course time, only while actively taking calls).
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.